Terms of Service

These terms form a legal agreement between you and AKAI Labs LLC(“we”, “us”, “our”), the company that runs ClearSplit. By creating an account or using the service, you confirm you’ve read and agreed to these terms.

We’ve tried to write these in plain English because that’s what ClearSplit is about. If anything is unclear, email us at hello@clearsplit.co.ukand we’ll explain.

1. What ClearSplit is

ClearSplit is a guided information tool for people going through divorce and financial remedy in England and Wales. It helps you understand the legal process, track your case, fill in official court forms, and prepare for hearings.

ClearSplit is not a law firm.We don’t provide legal advice, act as your solicitor, or represent you in court. We provide information and practical tools. If you need advice about your specific situation, speak to a qualified solicitor or contact Citizens Advice.

This distinction matters legally. Certain activities in the UK — like conducting litigation on your behalf or drafting contested court documents for you — are “reserved legal activities” that only authorised people (like solicitors) can do. We don’t do those things. We help you do them yourself, which is your right as a litigant in person.

2. Who can use ClearSplit

To use ClearSplit, you must:

• Be at least 18 years old
• Be going through (or considering) divorce or financial remedy in England or Wales
• Be using ClearSplit for your own case, not on behalf of a client
• Agree to these terms and our Privacy Policy

We don’t currently support cases in Scotland or Northern Ireland because the legal systems are different. If you’re in those jurisdictions, the information here may not apply to you and you shouldn’t rely on it.

Professionals — solicitors, McKenzie Friends, mediators — may use ClearSplit for their own learning, but not to deliver a service to their clients through our platform unless we’ve agreed that separately in writing.

3. Your account

You’ll sign in using a magic link sent to your email. Keep that email account secure, because anyone with access to it can log in as you.

Each account is for one person. Don’t share your account with anyone, including your ex-partner, solicitor, or family member. If someone else needs to use ClearSplit, they should create their own account.

If you think your account has been accessed by someone else, email privacy@clearsplit.co.uk immediately.

4. What you pay

ClearSplit offers three pricing tiers:

• Free tier: limited access, including the journey map, public guides, and a small number of AI chat messages per day.
• Standard: £19 per month for full access to forms, document reading, disclosure review, hearing preparation, and unlimited AI chat.
• Hardship tier: £5 per month for people on a low income, in receipt of benefits, or experiencing domestic abuse. We trust you to self-certify.

Paid subscriptions renew monthly until you cancel. You can cancel anytime from your account settings; your access continues to the end of the paid period and then stops. We don’t tie you into contracts and we don’t use retention tricks to stop you leaving.

We may change prices in future. If we do, we’ll give you at least 30 days’ notice by email before the change applies to you. You can cancel before the new price takes effect if you don’t agree.

5. How we expect you to use ClearSplit

You agree not to:

• Use ClearSplit for anything illegal or to harass another person
• Submit false or fraudulent information to the court using forms generated through ClearSplit
• Upload documents that aren’t yours or that contain other people’s personal data that you don’t have the right to process
• Try to break, hack, reverse-engineer, or overload the service, or probe it for security vulnerabilities without prior written permission
• Scrape, copy, or resell our content, our AI outputs, or the service itself
• Impersonate anyone else or create multiple accounts to get around limits
• Use our AI chat to generate content that is harmful, defamatory, or for any purpose other than your own divorce case

If you break these rules we may suspend or close your account. We’ll try to warn you first unless the breach is serious (for example, illegal activity).

6. AI responses and generated documents

ClearSplit uses AI (currently Anthropic’s Claude models) to answer your questions, summarise documents, and pre-fill forms. AI makes mistakes. It can miss context, misunderstand your situation, or give information that’s out of date.

You are responsible for checking everything before you rely on it or submit it to the court. Read every form carefully before you sign or send it. If something doesn’t match your situation, change it. If you’re unsure, get professional advice before you file.

We don’t guarantee that any form generated by ClearSplit will be accepted by the court, will produce a particular outcome, or is suitable for your specific case. The responsibility for what you submit is yours.

7. Your data and privacy

How we handle your personal information is set out in our Privacy Policy, which is part of these terms. You have the right to see, export, correct, and delete your data. We explain how in the Privacy Policy.

8. What we provide (and what we don’t)

We provide the service with reasonable skill and care. We aim to make it available 24/7 but we don’t guarantee uninterrupted access. We may take the service offline for maintenance, and occasionally there will be bugs and downtime. We’ll fix things as quickly as we can.

We don’t guarantee that the information on ClearSplit is complete or up to date. Family law in England and Wales changes, and while we work hard to keep content current, you should always check official sources (gov.uk, the family courts, the Family Procedure Rules) for anything important.

ClearSplit includes links to third-party sites and services (like Citizens Advice, Women’s Aid, official court forms). We don’t control those sites and we’re not responsible for their content, availability, or privacy practices.

9. Our liability to you

We’ll be straight with you: because ClearSplit helps with consequential legal decisions, this section matters.

Nothing in these terms limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Anything else that can’t be limited or excluded by law

Subject to that, our total liability to you for all claims arising out of your use of ClearSplit in any 12-month period is limited to the greater of (a) the amount you paid us in fees in that 12-month period, or (b) £100.

We are not liable for: the outcome of your divorce or financial remedy case; decisions you make based on information from the service; losses caused by your reliance on AI-generated content without checking it; actions taken or not taken by courts, your ex-partner, or third parties; or indirect or consequential losses (such as lost opportunity or lost income) that aren’t reasonably foreseeable.

None of this affects your statutory rights as a consumer under the UK Consumer Rights Act 2015.

10. If you’re unhappy

If something’s gone wrong, tell us first. Email hello@clearsplit.co.ukand we’ll do our best to put it right. Most problems can be sorted out in a day or two.

If we can’t resolve it between us, you have the right to take legal action. These terms are governed by the laws of England and Wales, and disputes can be brought in the courts of England and Wales. If you’re a UK consumer, this doesn’t stop you bringing a claim in the courts of the part of the UK where you live.

11. Closing your account

You can close your account at any time from the account settings. When you do, we delete your personal data within 24 hours, with limited exceptions for data we’re legally required to keep (like billing records for tax purposes). See the Privacy Policy for details.

We may close your account if you break these terms seriously, if we stop offering the service, or if you haven’t used the service for a long time (we’ll always warn you by email first if that happens).

12. Changes to these terms

We may update these terms from time to time — for example, if the law changes or we add new features. If the changes are significant we’ll email you at least 14 days before they take effect. If you don’t agree to the changes you can close your account before they apply to you.

Minor changes (like fixing typos or clarifying wording) we’ll just update — the “Last updated” date at the top of this page tells you when the terms last changed.

13. Other bits

These terms, together with the Privacy Policy and Cookie Policy, are the whole agreement between you and us about your use of ClearSplit.

If any part of these terms is found to be unenforceable, the rest of the terms still apply.

We may transfer our rights and obligations under these terms to another organisation (for example, if we sell the business). We’ll tell you if that happens. You can’t transfer your account or rights under these terms to anyone else without our permission.

Contact

AKAI Labs LLC
2108 N ST STE N
Sacramento, CA 95816
USA

General questions: hello@clearsplit.co.uk
Privacy and data: privacy@clearsplit.co.uk